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Colleen Rickenbacher
Shares Strategies for Business Etiquette and Success
There is absolutely no doubt that your business etiquette and
communications determine how people see and value you. It is
critical for you to ensure that your employees’ professionalism
and company image are beyond reproach. This starts with the
initial contact with te customer.
For more than 30 years, Colleen has been helping companies and
individuals break through the invisible walls of poor communications
and business etiquette. Colleen guarantees personalized presentations
for your group, organization or company. Each speech is custom-made
and exactly what you and your attendees expect and a lot more.
Speaking topics provided by Colleen are as follows:
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Business Etiquette and Netiquette
Are you one of those people that everyone gets upset with when your phone rings in a restaurant, theater, or church? Communication technology is becoming more advanced, portable, and commonplace, and issues about using it are escalating. Learn proper etiquette for e-mail, phones, and fax machines.
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Business Dress: Or is it Business Casual?
You don't have to look like a model to be professionally dressed and make a good impression. Learn to coordinate your apparel and be prepared for whatever setting you encounter-the office, a reception, or a night on the town. Get sensible tips to fit your style, shape, and budget.
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How to Network a Room
When you enter a reception room, do you automatically seek out someone you know? Nice for friendship, but disaster for new business. Learn how to mix with the right people, keep a conversation going without doing all the talking, and use business cards to your advantage.
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Dining Etiquette: Steps to Confidence
Which fork do I use? Is that your bread plate or mine? Learn the basics and be comfortable in the most formal dining settings. Table etiquette and hosting skills should be second-nature to anyone who entertains clients. Make an impression as host or guest.
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Client Service: Secrets of Taking Care of Business
As we move at a faster pace, we often forget the basics of taking care of clients. Learn how to give good service from start to finish. Discover little acts of kindness that will make you memorable to your customers, achieve differentiation, and build
your business. Great service is the key to keeping clients.
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The Virtual Office: Working from Home
Learn how to succeed in today's non-traditional workplace from someone who has done it herself. Discover whether you have the discipline and personality it takes to do it from home. Learn the costs and the advantages and disadvantages of telecommuting or running a business from home.
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Motivation
With the pace of modern technology, business needs continue to change. Through Colleen's motivational tips, help your staff cope during difficult times of low morale, high employee turnover, or just plain burnout.
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Travel Safety
Do you take all the necessary precautions while you are traveling, shopping at the local mall or walking from your office parking lot? Learn facts and statistics on a multitude of safety issues travelers are potentially exposed to when traveling.
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Packing for that Trip
Did you forget something, pack the wrong clothes, or bring too many suitcases? Plan and prepare for recreational travel as well as business.
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Presentation Skills
Do you know your audience, how do you look when you speak to an individual or a room full of people, and are you getting your point across in a concise and exact message? Learn tips on how it works, and what doesn’t, to improve your presentation skills. It doesn’t matter if you are speaking to one or 1001, it all matters in how you deliver.
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